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IDRA Managing Director  V. Carr and Our IDRA Experts, Authors and Contributors Have Been Published in the Media Outlets Listed Above
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What is "client handling"? "Client handling" is a term to describe all your interactions with your clients that aren't the design process itself. These interactions are mostly face-to-face during an appointment with a client, but also could be on the telephone, by email or text message. Client handling includes....

As I started this list I realized that so much depends on the questions that you have asked the potential client up until this point. Timing is important here. A potential client must trust you and be comfortable that you can help him or her before he or she is ready to allow you to do the work. If you....

In difficult economic times it is easy to let go of standards and take on a client who does not fit your vision of your ideal client. When few clients are in the pipeline it often looks attractive to take the ones that show up. When you do this you run the risk of having an angry client or worse one who is out a real energy drainer. Here are ten warning....

Most professionals take pride in the work they do. Dealing with complaints is often challenging and upsetting. It is very natural to try to explain or justify what was done. The suggestions I have made in this list are not easy to do in the heat of a situation. So when you hear a complaint about you or your business....

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